Heartland ITS provides a wide array of networking solutions from complete network installation based on your company's needs to one of our most popular offerings, Proactive Network Support.

Why Proactive Network Support?
The Proactive Network Support service offering, although tailored to meet your individual needs, provides a package of affordable network consulting services and on-going scheduled maintenance and review. Not only will you save by purchasing service at discounted rates, but also by avoiding potential outages and downtime, you reduce the risk of business interruptions. Regular scheduled maintenance and review of your network is relatively inexpensive and just as important to your business as regular oil changes are to your automobile. Without proper maintenance, the consequences can be disastrous and usually occur when your system is under the most stress and you need it the most.

What Heartland can offer
The service starts with a cursory review and assessment of your system with a consultant to tailor the service package to your specific needs. After this meeting, a HITS professional will provide you with an estimate of your ongoing support needs based the size and complexity of your network and the input we receive from you. As part of the offering, we create a checklist and at regular interval monitor and review your servers, hubs, routers, wiring, backup devices, and any critical computer hardware. In addition, we download software patches, drivers, and new updates to software as they become available. The Proactive Network Support not only provides for ongoing review and monitoring of your system at regular intervals but over time produces documentation about your system. This will become valuable input for future upgrades and modifications to your system. As part of this service, our Consultants can also review any routine processes or activities performed by your staff, such as backup procedures, to suggest improvements. In the case of system backups this can involve the proper blend of incremental and full backups, review of your backup scripts, storage of tapes, and other non-traditional storage alternatives. Although the basic Proactive Network Support package does not encompass a full security review, it addresses certain security concerns as an ancillary part of the offering.

Our Goal
While our goal is to reduce the occurrence and severity of outages through risk assessment, preventive maintenance, and proper monitoring, no one can provide an absolute guarantee. As a peripheral benefit to Proactive Network Support, if unplanned network outages occur, HITS will be able to respond more effectively since our Engineers and Technicians are familiar with and have documented your system.

We are excited about our Proactive Network Support offering and have received an overwhelming response. We welcome the opportunity to discuss Proactive Network Support with you for your organization. Contact us to see how Proactive Network Support can work for you!